FAQ Help Center
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Warranty Program
Our company, Bed & Sofa Design, offers a warranty for each item purchased from us. This warranty covers any damages to the frame or structure of your furniture from manufacturing or delivery defects, as well as any manufacturer’s parts that are found to be defective for up to 14 days after purchase.
Additionally, our warranty also provides protection against peeling, cracking, and fading of original fabric products for five years after purchase. If you’re not satisfied with your product after purchase, Bed & Sofa Design also provides a satisfaction guarantee. Feel free to contact us with any questions about our warranties or other policies.
If you need to file a warranty claim for a product purchased from Bed & Sofa Design, please contact our customer service team and provide your purchase information including the date of purchase and proof of purchase.
Our representatives will be happy to assist you with navigating the process quickly and efficiently. We take all warranty claims seriously, and we will take the necessary steps to resolve any issue related to a malfunctioning product in accordance with our warranty policy.
At Bed & Sofa Design, we understand that our customers may have spatial limitations, which is why we offer a variety of different shipping methods for our customers. Our currently available shipping methods include delivery by truck and van right to your doorstep!
This service allows you to enjoy the beauty of our sofas and beds without any hassle or worry. No matter what the size or shape of your fixture, we can make sure it reaches you just how you want it. Trust us at Bed & Sofa Design to provide your custom furniture safely and on time.
When you purchase a product from Bed & Sofa Design, we want you to be completely satisfied with your purchase. We offer a 14-day return policy on all our product returns.
If you are not happy with any item within this grace period, simply return the item and we will provide a full refund of the purchase price plus any applicable taxes, or exchange the item for another one of equal value. No matter what your situation is, our friendly customer service staff will work with you to ensure that your experience with Bed & Sofa Design has been a positive one.
It is important to understand the terms of your product’s warranty before making a purchase at Bed & Sofa Design. In general, all products purchased from our store are covered by a 5 year warranty from the date of invoice.
To verify the length of your product’s warranty, please contact our customer service for any questions or concerns regarding warranties for individual products. Doing so will give you peace of mind that you are covered in case any malfunction or premature wear and tear occurs with your furniture.
At Bed & Sofa Design, we take pride in the quality and craftsmanship of our products. Although we produce high-quality furniture with superior materials, unfortunately at this time we are not offering extended warranties on our products.
However, if you have any concerns about the longevity of your purchase, please contact our customer service team and they would be happy to address your questions or provide any additional information you may need.
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Returns & Exchanges
At Bed & Sofa Design, we want all our customers to be satisfied with products that they order from us. That’s why if you ever have an issue with a product or a change of heart and need to exchange or return something, you’re always welcome to do so!
We’ll always work hard to find the best solution for your individual situation. Just get in contact with our customer service team and we’ll be more than happy to help.
Bed & Sofa Design takes great pride in its customer service philosophy. Reserved for our valued customers, we include a 14-day return and exchange policy on all of our furniture that was purchased from our Website or physical store.
Our policy ensures that you can rest easy knowing we stand behind your purchase with a no-hassle return process should the need arise. To begin the returns process, please contact our friendly customer service personnel via email with details about your purchase, including the reason for making your return.
We will then provide detailed instructions on how to make your return properly. If you have any other questions about our return process before ordering, don’t hesitate to contact us!
Our exchange policy allows customers to return any item within 14 days of the date of purchase for a credit or exchange. The item must be unworn and in its original packaging, accompanied by your proof of purchase for any valid exchange.
To initiate an exchange, simply contact our customer service team with your order details and the item you would like to exchange it for. They will work with you to get the right item sent out as quickly as possible. We are here to ensure you find what you’re looking for when shopping with us!
For returns and exchanges at Bed & Sofa Design, our customers can expect their returns to be processed within a few business days upon receipt. We strive to make the process of returning and exchanging products as simple and transparent as possible.
Once your return has been received, you will enjoy peace of mind knowing that all eligible items will get credited or exchanged within a timely manner. If you have any questions regarding the processing time, please don’t hesitate to reach out to our customer service team for further assistance.
General questions
Unfortunately, at this time our products are not available to view in any physical stores. However, if you place an order on our site, it can be delivered to you conveniently. We even offer hassle-free returns and exchanges in the unlikely case that something does not meet your expectations!
When it comes to discounts on exchanges, unfortunately, discounts cannot be applied as all exchanged items must be charged at full price. Nevertheless, customers still benefit from Bed & Sofa Design’s ranges of products and exclusive offers chosen specifically for their satisfaction.
At Bed & Sofa Design, we understand that purchasing new furniture can often require a sizeable investment. That’s why we make the buying process as streamlined and efficient as possible for our customers.
Unfortunately, at this time we are unable to offer financing services; all purchases must be paid in full upfront before delivery. However, our commitment to excellent customer service means you will find all of our products competitively priced, so you can have peace of mind that you’re getting great value for your money.
Bed & Sofa Design has been a leader in the home furnishing industry for over two decades. Our commitment to superior customer service, outstanding product quality, and innovative designs have made us one of the most trusted names in the business. We take pride in our selection of custom furniture and home decor items crafted to suit every taste with vast customization options.
Our collections are constantly evolving and we’re proud to offer our customers unique, high-end pieces from some of the best designers and artisans around the world. That’s why so many people have chosen Bed & Sofa Design for their home furnishing needs over the last 20+ years – we not only guarantee satisfaction but always go the extra mile for our customers.
Shipping & Recent Orders
When you place an order on our site, your package will be shipped in 30-60 days and our team will provide tracking updates along the way.
We always strive to get your product to you within the time frame established upon ordering. Our support team is available if you have any questions or concerns about your order and shipment. We are here to help make sure that your experience with us meets your expectations.)
At Bed & Sofa Design, we understand that you want convenience and reliability of your purchases. That is why all products must be pre-ordered to ensure satisfaction. After placing an order, it usually takes between 30 to 60 days for delivery. Orders are shipped as soon as they have been manufactured and are ready to dispatch.
We cannot give exact shipping time as there can be many delays out of our control such as postal issues or unavailability of the product.
To keep you updated on your order status, we send supply confirmation emails through the ordering process, including a tracking number when available. If you ever have questions regarding the delivery of your order, our customer service team is here to assist you.
Business days are the days we are available to process orders and receive incoming shipments, while weekends and holidays are excluded.
When placing an order on our website, please take note of your estimated delivery date which is based on business days (30-60 days depending on the product). We understand that you may need your order delivered sooner than indicated in the estimated date, therefore please feel free to contact us and our customer service team will be more than happy to provide assistance with any queries or special requests that you may have.
After placing your order, you will receive an email notification confirming the shipment of your package. If you have further queries related to shipping and recent order information, please do not hesitate to contact us via our customer service line or send us an email. We are always here to assist with any questions you may have so that your shopping experience is seamless.
If you have recently ordered a product from Bed & Sofa Design and are wondering why your tracking number is not updating, it could be due to a few reasons. First, tracking numbers may take up to 24-48 hours to update once the package has been shipped.
Additionally, standard shipping for Bed & Sofa Design products can take anywhere from 30-60 days, so please allow time for that process. If your tracking number still does not show any progress after 48 hours from the time of shipment, please don’t hesitate to contact our dedicated customer service representatives who will be happy to address this matter with you in more detail.
