At Bed and Sofa Design, customer satisfaction is our top priority. We believe in providing not only high-quality furniture but also exceptional service and transparency when it comes to customer reviews.
In light of the recent legislation regarding the authenticity of customer reviews, which came into effect on May 28, 2022, we would like to address how we handle this aspect of our business.
Firstly, we only reach out to customers for reviews via email if they have explicitly agreed to be contacted during their order placement. Many larger retailers send review requests to all buyers, regardless of their consent, which is not legally permissible. At Bed and Sofa Design, we respect our customers’ rights and do not engage in sending unsolicited emails. As a result, we may receive fewer reviews than other companies, but we are proud to prioritize customer privacy.
Moreover, our customers tend to provide more detailed feedback than the brief “All good” remarks often found elsewhere, as they genuinely want to share their experiences with our products and services.
To ensure the authenticity of each customer review, we have implemented a thorough verification process prior to publication. This guarantees that all published reviews come from actual customers who have purchased and used our products.
Our verification process includes several methods, such as:
- Manually cross-referencing email reviews with our order history database to confirm that the reviewer has made a prior purchase before allowing the review to be published.
- Sending personalized links to customers after they complete an online order, granting them access to an online review form. This ensures that only customers who have actually purchased a product can submit a review.
If you have any questions or concerns regarding our approach to customer reviews, please feel free to contact us. Your trust and satisfaction are paramount to our success at Bed and Sofa Design.
